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FAQ's

Got questions about your coffee order, our blends or how to get the best brew? We've got you covered. If you can't find what you're looking for, get in touch via our contact page.
Products
What's the difference between The Multi-Tool andThe Night Shift? Plus

The Multi-Tool is our full-strength espresso blend and your everyday workhorse. The Night Shift is our decaf espresso blend, same quality beans, same great taste, just without the caffeine hit. Perfect for afternoons and evenings when you want the coffee without the 3am energy.

Are your coffees whole bean or pre-ground? Plus

Whole bean only. We believe freshly ground coffee always tastes better and gives you full control over your brew.

What brewing methods work with your blends? Plus

Both blends work great with espresso machines, stovetop moka pots, Aeropress, and plunger. We recommend an espresso machine or stovetop for best results.

How fresh is the coffee when it arrives? Plus

Very fresh. We roast weekly in small batches so you're always getting beans at their peak and not sitting in a warehouse for months.

Ordering & Shipping
Do you ship Australia-wide? Plus

Yes. We ship to all states and territories. Free shipping on all orders over $50, and all subscriptions include free delivery.

When do you roast and ship? Plus

We roast every week and ship shortly after so your beans arrive as fresh as possible. Get your order in by Sunday for that week's
roast.

Can I track my order? Plus

Yes. You'll receive a tracking link via email once your order has shipped.

STORAGE
How should I store my coffee beans? Plus

Store in an airtight container away from direct sunlight, heat, and moisture. A cupboard away from your stove or kettle is ideal. Don't refrigerate as the temperature fluctuation affects flavour. For best results use within 6 weeks of roast date.

Subscriptions
How does the subscription work? Plus

Choose your blend, size, and delivery frequency (every 2, 4, 6, or 8 weeks). Your coffee ships automatically on your chosen schedule. You can skip, pause, or cancel anytime with no lock-in contracts.

Can I change my subscription frequency? Plus

Yes. Log into your account and adjust your
delivery frequency anytime. Skip a delivery, change the interval, or pause entirely if you're going away.

WHOLESALE & TRADE
Do you supply offices or workplaces? Plus

Yes. We supply offices and workplaces across Australia. Get in touch via our contact page to discuss bulk pricing and regular supply arrangements.